Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to report any issue with your order.

To be eligible for a return or refund, your item must have arrived damaged, defective, or incorrect. We may request photos or videos of the issue to verify your claim before approving a return or replacement.

To start a return request, please contact us at support@mygrillmate.com with your order number and clear evidence of the issue.

If your return request is approved, we'll send you a return shipping label (if applicable), along with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Please note that we do not accept returns or exchanges for change-of-mind purchases or items that are not damaged or defective.

If you have any questions about returns, you can contact us at support@mygrillmate.com.